Frequently Asked Questions

Everything you need to know about shopping our curated collections.

What is your shipping policy for high-end fashion items?

We offer standard and expedited shipping options for all fashion and beauty orders. Orders over $150 qualify for free standard shipping within the continental United States.

How can I return a clothing item that doesn't fit?

Items must be returned within 30 days of purchase in their original, unworn condition with all tags attached. Please note that for hygiene reasons, certain beauty and intimate products are final sale.

Are your designer accessories and fragrances authentic?

Yes, Zitomer Pharmacy guarantees the 100% authenticity of every product we sell. we source directly from authorized distributors and luxury brand houses.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Can I track my order once it has been shipped?

Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.

Do you offer international shipping?

Currently, we ship to addresses within the United States and select international territories. Please check our shipping calculator at checkout for specific destination availability and rates.